City Beach

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Reviews of City Beach

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  Simon Dixon Added May 23, 2023

  ★ ★ ★ ★ ★
  Drove to multiple CB stores with no help from staff. The team here helped me on a late Sunday afternoon after travelling 3 hours to get a product.
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  vadermarvel Added May 19, 2023

  ★ ☆ ☆ ☆ ☆
  I've worked in retail half my life. I've never been so rude, lazy and disinterested in customer service & my job. 2 Asian girls who were too busy laughing with each other and taking ages between finding shoes... it's not that hard.. you scan the shoe to find availability... it shouldn't take 10 minutes to find 1 shoe. So useless. If you're the owner your staff just turn up for a pay check
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  Cat Added May 16, 2023

  ★ ☆ ☆ ☆ ☆
  I see reviews from 2+ years ago saying the customer service was terrible and nothing has changed. I went in on the weekend to buy a hat that they had in stock but said won’t be put in the floor until this week and they won’t sell it to me. I then go in today when it’s supposed to be stocked and the cashier is dismissive and unhelpful saying “it’s probably not tagged”. Not good enough! I waited for them to stock it, I need it for the weekend as it’s for a present and it’s too late to order online since it takes a week or more to be delivered. I don’t even understand how you guys get business though considering I hardly see people in there and you had to move to a smaller shop space, I doubt you get much. Fix your customer service.
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  Hakki Simsekatan Added May 09, 2023

  ★ ☆ ☆ ☆ ☆
  Cashier was very rude as she showed no interest to interacting with me and as she declined the fact I had a 50% off offer on sun glasses when I kindly asked her... however there was one guy who was very friendly and talkative about the offer assisting me nicely. But the cashier ruined my experience at city beach.
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  Donna Brown Added May 06, 2023

  ★ ☆ ☆ ☆ ☆
  Went to Mt Druitt store earlier this week. Attempted to return products unsuitable. Girl attending never listened to my comments then proceeded to move to another register, whilst the whole time she was talking to her off sider up the ladder. I was then informed oh you can’t return in store using Afterpay you need to call customer service. I had waited some 7 minutes to be informed this. Clearly no one listened to me in the begin. Then they proceeded to give me attitude when I requested a gift card instead. They actually spoke to me like I was by no means the customer who had spent money with their employers. NEVER again will I shop at City Beach. 1 Star is too high

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About citybeach.com.au

City Beach Australia - Surf, Skate, Street & Fashion Clothing
A massive range of styles from over 300 brands. Shop City Beach online or at one of our 60+ stores Australia wide!