CBA ATM (Westfield Mt Druitt)

Reviews of CBA ATM (Westfield Mt Druitt)

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  eli ji Added February 15, 2022

  ★ ☆ ☆ ☆ ☆
  I will give zero if I can, I am here today for open a business account, a man told me waiting for 45 mins, I can walking around and come back later. When I backed, he disappeared and a very UNFRIENDLY lady here. Terrible customer service, she told me 45mins waiting as well. I told her I already make appointment with last staff, she just let me stay there and waiting. When 30mins more waiting I came in, they just ask: “r u open a account for business?” Then they told me one more hour waiting ????
  
  Firstly I don’t understand why they need one more our waiting. I did that before in other Commonwealth Branch, only 20 mins everything done.
  
  TERRIBLE EXPERIENCE, WOREST CUSTOMER SERVICE I HAVE EVER SUFFERED.
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  Lynette Added February 13, 2022

  ★ ★ ★ ★ ★
  This isn't a review for the branch itself.
  Today I just wanted to applaud commonwealth bank for looking past people's disabilities but looking at their abilities. Today I was on the phone to a man working for commonwealth who had Tourettes Syndrome. He was amazing in helping me with exactly what I needed efficiently over the phone.
  
  Thankyou commonwealth. 19 years of banking with you and this experience made me so happy and proud to be with commonwealth.
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  Kelly Rinnie Added February 07, 2022

  ★ ★ ☆ ☆ ☆
  The inquiries staffs were nice, friendly and helpful but for the tellers. They are rude and unprofessional. I have been using their change machines for a while and it was out pf service. I was told to go the teller. She gave me a paper with the change that is listed in a middle column and ask me to fill it in but didn't explain to me how does she want it. I filled it in the way I normally do with my change machine. This lady then made me did it again because it was not the way she wanted. She wanted it not just the amount but also the total. I guess next time I will just wait for the machine to work because this teller was not helpful.
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  Karen Kohlberg Added January 30, 2022

  ★ ★ ★ ★ ★
  Phoned and spoke to their Home loan Specialist Sean, he was a great help and really patient, explained everything to me clearly, he was very professional and friendly. Thanks again really appreciated your help.
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  lrts Added January 28, 2022

  ★ ★ ★ ★ ☆
  While I was waiting in the line, a female employee got a chair for me to sit on. When I asked "How much longer do I have to wait to open another account?" She replied, " It won't take long because you're an existing customer and as soon as I'm relieved here, I'll do it for you straight away" people should be held accountable for 'their word' which was her promise to me. She was relieved, went inside and I expected her to come back to get me. When she didn't, asked the woman in suit, who told me a gentleman had an appointment and that's who she was attending to. Had I known that, I'd have left to get xray in Parramatta before 4.30pm. A while later, a gentleman Ken, called me in to a room opposite the lady's, attended to me professionally. It did take longer than I thought, but I left happy with a new account with 'new" name and the annoying issues in app were solved. It was well worth the extra time, so after I'd finished with Ken, went accross to make a deposit with a teller for the new account. Asked for manager, he wasn't in today. Told teller my experience with Ken and would she pass it on to the manager, also my utter disatisfaction and disappointment with the lady also glowing compliments of Ken, I couldn't give to him personally.
  
  Ken gets the 4 stars, young lady, 2 for getting me a chair to sit on while I was waiting.

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